Buyer Protection Policy

Buyer Protection Policy

Welcome to Shokunin USA!

At Shokunin USA, we are committed to ensuring a secure and satisfactory shopping experience for all our customers. Our Buyer Protection Policy is designed to foster trust and ensure a fair resolution process for any issues that may arise during your shopping journey with us.

1. Product Authenticity

All products sold on Shokunin USA are guaranteed to be genuine, brand new, and delivered in their original packaging. We work closely with authorized distributors and manufacturers to ensure that all items are of the highest quality.

2. Secure Shopping

Our website uses industry-standard SSL encryption technology to protect your personal and payment information. We never store your credit card details, and we ensure that your data is handled with the highest level of security.

3. 30-Day Returns

If you are not satisfied with your purchase, you may return it to us within 30 days of receipt for a full refund or exchange. Returned items must be in new, unused condition, with all original packaging and accessories included. Please note that certain items might be exempt from this policy due to hygiene concerns or special order status.

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery to report the issue. We will arrange for a replacement or refund and cover all associated shipping costs. Please provide photographic evidence of the damage or the incorrect item received to facilitate a swift resolution.

5. Warranty Claims

Products sold on Shokunin USA come with a manufacturer’s warranty. Details of the warranty period and services covered are available on the product pages. For warranty claims, please contact us, and we will guide you through the process.

6. Shipping and Delivery

We strive to process and ship your order within the specified time frames. However, delivery times may vary due to factors beyond our control, such as carrier delays, logistic issues, or weather conditions. Rest assured, we will keep you updated throughout the shipping process.

7. Customer Support

Our customer support team is available to assist you with any inquiries or issues you may encounter. Please contact us via email at or call our hotline during business hours for immediate assistance.

8. Dispute Resolution

Should any dispute arise, we first aim to resolve issues directly through our customer support team. If a satisfactory outcome is not achieved, you may escalate the issue by writing to us, and we will mediate to resolve the matter in accordance with our policies and relevant consumer laws.

9. Feedback and Suggestions

We welcome your feedback and suggestions on how we can improve our services. Please feel free to contact us with your thoughts and ideas.

Thank you for shopping with Shokunin USA. Your satisfaction is our priority!