Customer Service

Customer Service

At Shokunin USA, we are dedicated to providing exceptional customer service to all of our customers. Whether you have a question about our products or need assistance with an order, our customer service team is here to help.

Contact Us

To get in touch with our customer service team, you can reach us via email at or via phone at +15162633787. Our team will do our best to respond to your inquiry as promptly as possible.

Returns and Exchanges

We understand that sometimes a product may not meet your expectations. If you need to make a return or exchange, please contact our customer service team for assistance. We offer a 30-day return policy for all of our products.


We offer free standard shipping on all orders within the United States. If you need expedited shipping, please contact our customer service team for pricing and availability.

Satisfaction Guarantee

We are committed to providing our customers with high-quality Damascus steel knives and exceptional customer service. If you are not completely satisfied with your purchase, please contact us and we will do our best to make it right.

Thank you for choosing Shokunin USA, and we hope that you enjoy using our Damascus steel knives for years to come.