Terms of service
Welcome to Shokunin Knives! By using our website and purchasing our products, you agree to be bound by the following terms and conditions.
We make every effort to ensure that our product descriptions and images are accurate and up-to-date. However, we cannot guarantee that the information on our website is always complete, current, or error-free.
Custom orders require a 50% deposit at the time the order is placed, and the remaining balance is due upon completion of the order. We will work with you to create a custom design that meets your specific requirements, and we will keep you updated on the progress of your order throughout the process.
Returns and Refunds:
We stand behind the quality and craftsmanship of our knives, and we want you to be completely satisfied with your purchase. If you are not satisfied with your knife for any reason, please contact us within 14 days of receiving your order, and we will do our best to resolve the issue to your satisfaction.
If a return is necessary, please return the item in its original condition and packaging, and include a copy of your receipt or order confirmation. Once we receive your return, we will inspect the item and issue a refund for the purchase price, minus any shipping or handling charges.
Please note that custom orders are not eligible for return or refund, as they are specifically designed and crafted to meet your unique requirements.
All content on our website, including images, text, and logos, is the property of Shokunin Custom Knives and is protected by U.S. and international copyright laws. You may not use or reproduce any content from our website without our express written consent.
Limitation of Liability:
Shokunin Custom Knives is not liable for any damages or losses that may result from the use of our products, including personal injury or damage to property. We are also not liable for any damages or losses that may result from the use of our website, including data loss or business interruption.
These terms and conditions are governed by the laws of the State of California. Any disputes or claims arising from these terms and conditions will be resolved in the state or federal courts located in Los Angeles, California.
By using our website and purchasing our products, you agree to be bound by these terms and conditions. If you have any questions or concerns, please don't hesitate to contact us.